Commonwealth and SA Government payments are available for eligible workers affected by COVID-19 outbreaks in South Australia.

You will only be able to receive one payment at any time. Before applying, review the eligibility criteria for both payments carefully to find out which matches your situation.

Pandemic Leave Disaster Payment

The Australian Government Pandemic Leave Disaster Payment provides:

  • Support if you can’t earn an income because you have been directed by SA Health to self-isolate or quarantine due to a positive COVID-19 test (yourself, a close contact, or someone you care for tests positive to COVID-19).
  • $1,500 each 14 day period (if you do not have other paid leave or support).

You must have been directed to self-isolate or quarantine by a health official for any of the following reasons:

  • you have Coronavirus (COVID-19)
  • you’ve been in close contact with a person who has COVID-19
  • you care for a child, 16 years or under, who has COVID-19
  • you care for a child, 16 years or under, who’s been in close contact with a person who has COVID-19.

You must also meet all of the following criteria:

  • you're unable to work and earn an income
  • you’re at least 17 years old and live in South Australia
  • you’re an Australian resident or hold a visa that gives you the right to work in Australia
  • you have no appropriate leave entitlements, including pandemic sick leave, personal leave or leave to care for another person
  • your period of quarantine is after 10 September 2020.

For more information on how to apply, visit the Services Australia website.

SA COVID-19 Cluster Isolation Payment

A single payment of $300 available for eligible people who are casual contacts of someone who has tested positive for COVID-19 and need to quarantine while awaiting a COVID-19 test result.

You (or someone you care for) must meet all the following criteria. You must:

  • have been identified by SA Health as a casual contact of someone who has tested positive for COVID-19 in South Australia from 23 November 2021 onwards
  • have undertaken a COVID-19 test
  • have been required to self-isolate pending the test result

In addition, you must:

  • have been scheduled to work during the period of self-isolation
  • have no access to paid leave or other income support
  • be an Australian citizen or permanent resident, or a holder of necessary visa and work permits (temporary visa holders and international students)
  • be aged 17 years or over.

To check your eligibility and to apply, complete the Online application form.

If you need assistance, call 8226 2500.

What is the South Australian COVID-19 Cluster Isolation Payment?

The South Australian COVID-19 Cluster Isolation Payment is a single $300 payment to provide financial support to eligible South Australians, temporary visa holders and international students who are required to quarantine because of a public health direction from SA Health and mandatory COVID-19 testing, and do not have access to paid leave or other income support.

What are the eligibility requirements?

You (or someone you care for) must meet all these criteria:

  • have been identified by SA Health as a casual contact of someone who has tested positive for COVID-19 in South Australia on or after 23 November 2021
  • have undertaken a COVID-19 test
  • be required to self-isolate pending the test result

In addition, you must:

  • have been scheduled to work during the period of self-isolation
  • have no access to paid leave or other income support
  • be an Australian citizen or permanent resident, or a holder of necessary visa and work permits
  • be aged 17 years or over.

I have questions about the eligibility requirements – what can I do?

The Online application form starts with a simple checklist to help you confirm whether you are eligible. Alternatively, call 8226 2500.

Is this payment available to people affected before 23 November 2021?

No, this payment is not available for people affected by previous cases. The South Australian Government has provided support to people affected by previous COVID-19 outbreaks.

I was unwell and I missed work because my employer asked me to have a COVID-19 test. Am I eligible for this payment?

You are not eligible for the $300 payment unless you are part of a designated COVID-19 cluster as designated by SA Health.

What is a casual contact?

A casual contact is a person who has been in the same setting with a confirmed case in their infectious period on or after 23 November 2021.

How will I know whether I am a casual contact?

SA Health will identify and notify you of your status as part of their contact tracing process.

If you also meet the other eligibility criteria, apply online for the $300 payment.

What information will I need to provide when applying?

  • Personal details (name, date of birth, residential address, email, phone number)
  • If you are applying because you are a carer for someone, personal details of the person you care for (name, date of birth, residential address, email, phone number)
  • Proof of your identity (for example, your passport, driver’s licence, birth certificate, Medicare card, or visa details)
  • Your bank details (BSB and account number)
  • Employment details (employer’s name and contact information)
  • A payslip covering the time you had your COVID-19 test.
  • Evidence from your employer (for example, a letter or email) showing that you were rostered to work during the period of self-isolation or quarantine and were not able to work from home.
  • A copy of the official confirmation that you have taken a COVID-19 test (SMS screenshot, email or letter).

Can I apply for other payments (e.g. Commonwealth schemes)?

You may be eligible for Commonwealth payments. For more information, visit the Services Australia website. You are not eligible for this payment if you receive other income support.

Do I need to have been scheduled to work for the whole period of my self-isolation?

Provide evidence from your employer about what work you would have had during the period of self-isolation and we will assess your application.

I was not rostered to work but my employer would probably have given me work. Can I apply?

Talk to your employer and ask for evidence stating that you would have worked during the period of self-isolation and we will assess your application. Ask your employer to provide as much information as possible.

What if my employer has implemented their own special paid pandemic leave policies for staff who do not have paid leave entitlements?

Businesses and organisations may choose to implement their own paid leave policies based on the circumstances of their staff. These will not be considered by DHS when assessing someone’s eligibility.

I receive a Centrelink payment, but I also normally work (up to the approved limit). I meet the other criteria and I am missing work. Can I apply?

No. The payment is only for people with no other access to paid leave or income support.

How can I apply?

Apply using the online application form. The application starts with a simple checklist to help confirm whether you are eligible for these payments.

Will I be advised of the outcome of my application?

Yes, all applicants will receive an email explaining the outcome.

Do I have to spend the money on something in particular?

The payment is intended to help reduce the impact of lost income; approved applicants may spend the money as they wish.

How long will it take to receive the payment?

Applications will be assessed as quickly as possible. Once an application is approved, payment will be made by electronic funds transfer (EFT) directly to the nominated bank account. It usually takes 2-4 days from the date of approval to make the payment.

Why will my employer be informed if I receive a payment?

You must provide consent for information about your application to be shared with your employer in order to be eligible for the payment. If you receive the payment, we will advise your employer of the period for which it applies, to ensure they understand that you should not work during that time.

I do not have access to all the required information because I am in quarantine. How can I apply?

Email DHSCOVID19Pandemic@sa.gov.au or call 8226 2500 and we will discuss your application with you.

Will someone contact me to apply for the payment?

No, if you think you are eligible for the payment, apply using the online application form. The application starts with a simple eligibility checklist.

If English is my second language, can someone help me?

If you know someone who can help you complete the application, that is ok. You do need to complete a declaration confirming that you are submitting accurate information and that you agree to the terms of the payment.

If you don’t know someone who can help, you can contact the Interpreting and Translating Centre (ITC) on 1800 280 203.

Can I get support to apply?

If you have questions about the payment or need help to apply, email DHSCOVID19Pandemic@sa.gov.au or phone 8226 2500.

Page last updated: 29 November 2021