• Gatherings

    COVID-SAfe Check in

    COVID-Safe Plan

    Nightclubs

    Dancing

    Hospitality

    Recreation and sport

    Public entertainment

    Personal care activities

    Other

    Gatherings

    What is the maximum number of people I can have over at my house for a gathering or event?

    If you have 50 people at a residential premises, there are no additional requirements.

    If you have 51 to 200 people at a residential premises, you are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in.

    Over 200 people present at a residential premises is prohibited.

    What is a private gathering?

    A private gathering is an invitation-only event or function:

    • held at a place (whether indoor or outdoor) that is not residential premises
    • where persons not invited to the event or function are not permitted to attend.

    What are the rules for private gatherings (including birthday parties, weddings or funerals) at a private place (farm, community hall with no license)?

    • Maximum number of attendees is 200 people.
    • People present at the place must not exceed 3 persons per 4 square metres.
    • Food and beverages (including alcohol) may be consumed by patrons while standing
    • Dancing is permitted.

    How many people can attend a wedding or a funeral?

    The maximum number of people permitted to attend a wedding or a funeral is 200 whether it is part of a private function (in a relevant licensed premises) or private gathering.

    What is the maximum number of people that can attend a religious ceremony? (not being a wedding or funeral)

    Where worshippers are in fixed seating—100% of seats however the requirement is that patrons wear masks if there is more than 75% of seats occupied

    Where worshippers are not in fixed seating—100% however if the total number of persons present at the place exceeds 3 persons per 4 square metres, they must wear a mask.

    How many people can attend my wedding in a park conducted by a celebrant?

    The maximum people you can have is 200.

    How many people can attend my wedding in a park conducted by a priest?

    There is no maximum, but the 3 persons per 4 square metre rule applies.

    What are the requirements for a funeral at a funeral home?

    If the funeral is not a religious ceremony, you do not have to have a QR code or COVID Safe Plan, but the maximum attendees is 200.

    If the funeral is a religious ceremony, you have to a COVID Safe Plan and QR code, there is no maximum capacity but the the density requirement of 3 persons per 4 square metre applies.

    Can I have a wedding at my house? What is the maximum number of people I can have in attendance at the wedding at my house?

    Yes. You can have up to 200 people at your wedding at a residential premises. You are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in. You must comply with the 3 persons per 4 square metres rule.

    Having over 200 people present at a residential premises is prohibited.

    Can I have a wake at my house? What is the maximum number of people I can have in attendance at the wake at my house?

    Yes. You can have up to 200 people at the wake at a residential premises. You are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in. You must comply with the 3 persons per 4 square metres rule.

    Having over 200 people present at a residential premises is prohibited.

    Can I have a birthday party at my house? What is the maximum number of people I can have in attendance at the birthday party at my house?

    Yes. You can have up to 200 people at your birthday party at a residential premises. You are required to have a COVID-Safe Plan, COVID Marshal and your guests must check-in via the COVID SAfe Check-in. You must comply with the 3 persons per 4 square metres rule.

    Having over 200 people present at a residential premises is prohibited.

    What is a public assembly?

    A public assembly is a convention, procession, parade or commemorative event in a public place.

    Note: A person organising a public assembly may be required to give notice under the Public Assemblies Act 1972.

    Can we host an ANZAC day memorial service? What are the requirements?

    Yes, you can host a public assembly such as an ANZAC day memorial service. You must have:

    • A COVID Safe Plan, unless there are more than 1000 people attending, then a COVID Management Plan is required.
    • A COVID Marshal
    • Contact tracing

    Note: The 3 persons per 4 square metres rule applies

    COVID-SAfe Check in

    What businesses a required to have the COVID-SAfe Check in?

    Any defined public activity which requires a COVID Safe Plan, and gatherings of 51 to 200 people at residential premises, must use an approved contact tracing system which includes the COVID-SAfe Check in, Scan Tek or any other electronic platform which is approved by the state coordinator.

    The QR Code will be issued upon the completion of an appropriate COVID -Safe Plan.

    The QR code must be displayed in the premises, business or venue.

    More information:

    What is a general retail industry premises?

    It is the retail sale or hire of goods or services for personal, household or business consumption occurs and where the sale or hire involves customers who are physically present

    This includes premises where the preparation and retail sale of food or drink for immediate consumption on or off the premises occurs.

    What are businesses rights to enforce use of the COVID-SAfe Check in?

    Businesses have the right to refuse entry or service to anyone who refuses to comply with the law. There is a dual onus, both on the business and the customer, to use the QR code Check in. If people don’t want to use it, then they don’t have to come in or use that service. COVID Marshals should take all reasonable steps to ensure customers comply with QR code use.

    What happens with my personal information?

    The app securely collects limited personal information as you enter a business or venue. Your details will only be kept for 28 to 35 days and will only be released to SA Health for official contact tracing purposes.

    Note: Information provided to SA Health for contact tracing purposes is taken to be information obtained in connection with the operation of the Health Care Act 2008 and is protected under that Act.

    How will my personal information be kept safe?

    The mySA GOV app securely collects limited personal information as you check in at the business or venue. The data is securely stored in a government secured and encrypted database.

    Your details will be retained for 28 and will only be released to SA Health for official contact tracing purposes It is a legal requirement for physical contact tracing records to be destroyed between 28 to 35 days (within a period of 7 days commencing after the 28 days) of receiving the contact details.

    If your data is used for contact tracing, the information will only be retained for as long as necessary for those purposes, and no longer than the COVID-19 pandemic remains.

    What is a prescribed database?

    The prescribed database (COVID SAfe Check In app) is operated by or on behalf of the Department of the Premier and Cabinet on which relevant contact details captured or provided in the course of using the app are received and stored. Even though the data is held by DPC the data will only be released to Health for purposes specified in the Direction.

    What is the prescribed period?

    The period of 7 days commencing 28 days (between days 28 to 35) after the relevant contact details are received. This is the period of time in which the records must be destroyed, irrespective of whether the record is captured electronically through the COVID SAfe Check In app, or written records maintained by an organisation or business.

    Do SA Police fine people for not using COVID-SAfe Check in?

    SA Police will always defer to education in the first instance, but if the business is still not deploying the QR code check in, then fines may apply.

    What happens if I don’t have a smartphone or if the system is down?

    For circumstances where it might not be possible for a person’s relevant contact details to be captured by the approved contact tracing system include when the person does not have a smartphone, they can complete a written contact tracing record:

    Contact tracing record for attendance at public activities (DOCX, 60.0 KB)

    When do I have to do the COVID-Safe Checkin?

    All people entering a business/place/activity with a COVID SAfe Check-In QR Code must ensure that they scan in or provide their details on a register on entry or as soon as reasonably practicable after entry.

    COVID-Safe Plan

    Do I need a COVID-Safe Plan?

    COVID-Safe Plans are required for defined public activities and gatherings of between 51 and 200 people at residential premises.

    Businesses and defined public activities that do not have a COVID-Safe Plan must complete a plan before they can commence.

    What is a defined public activity?

    A defined public activity means:

    • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
    • sport (including sports training), fitness or recreation activities
    • indoor public meetings
    • ceremonies
    • public assemblies
    • provision of personal care services
    • provision of public entertainment
    • provision of recreational transport
    • the operation of a nightclub
    • the operation of relevant licensed premises
    • the operation of a casino or gaming area (within the meaning of the Gaming Machines Act 1992)
    • auctions and inspections of premises for the purpose of sale or rental of any property
    • driver instruction
    • an assembly within the meaning of the Public Assemblies Act 1972
    • the provision of health care, residential care, disability support or aged care services
    • the onsite purchase and consumption of shisha.

    Note: A gathering of up to 1,000 persons occurring as part of a defined public activity is a permitted gathering but an approved COVID Management Plan is required for more than 1,000 persons.

    Do I have to do a COVID-Safe Plan for a private gathering (wedding in a paddock or Hall)?

    No.

    What is an approved contact tracing system?

    Approved contact tracing system are COVID SAfe Check-In, ScanTek or any other electronic platform approved by the State Co-ordinator for the purpose of capturing relevant contact details of a person.  Currently there are only two options.

    I am a real estate agent - do I need a unique QR code for each house that I am conducting inspections and auctions at? 

    No, each real estate agent should have their own QR code to be used at the inspection and auctions they conduct.

    What activities require a COVID Management Plan?

    High-risk public activities that require a COVID Management Plan include:

    • gatherings and activities of more than 1,000 people
    • licensed premises under the Liquor Licensing Act 1997 where both dancing and the consumption of liquor occurs
    • the operation of a nightclub, where the principle purpose of the premise is for the consumption of liquor, the playing of loud, amplified music and dancing

    COVID Management Plans must be approved by SA Health before you can conduct the above activities.

    Which activities require COVID Marshal?

    A COVID Marshal is required for the following operations:

    • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area);
    • ceremonies;
    • private functions;
    • gatherings of 51 to 200 people at residential premises;
    • operations at –
      • supermarkets;
      • hardware stores;
      • distribution centres, including associated transport operations;
      • gymnasiums and fitness centres;
      • swimming pools used by the public;
      • sporting clubs;
    • any defined public activity in respect of which a COVID Management Plan is required under this direction;
    • public assemblies
    • any operations specified as prescribed operations for the purposes of this definition by the State Co-ordinator.

    Nightclubs

    Can we dance at nightclubs?

    Yes, dancing is permitted at a nightclub without the need for an approved COVID Management Plan, provided that—

    • the total number of patrons present is fewer than 1000; and
    • the density requirement of 3 persons per 4 square metres is met in the premises and
    • the density requirement of 3 persons per 4 square metres is met on the dancefloor

    Dancing

    Can we dance at licensed venues such as pubs, hotels, bars?

    Yes, dancing is permitted at a nightclub without the need for an approved COVID Management Plan, provided that—

    • the total number of patrons present is fewer than 1000; and
    • the density requirement of 3 persons per 4 square metres is met in the premises and
    • the density requirement of 3 persons per 4 square metres is met on the dancefloor

    Our venue hosts more than 1000 people. Can our patrons dance? What are the requirements?

    Yes, but you must have an approved COVID Management Plan to be allowed to operate.The density requirement of 3 persons per 4 square metres applies.

    Are the rules for dancing different if it’s an outside or indoor venue?

    No, the rules related to dancing are related to whether it’s a licensed venue and the size, if the density requirement of 3 persons per 4 square metres is complied with.

    Can we dance at an unlicensed venue?

    Yes, if the density requirement of 3 persons per 4 square metres is complied with.

    Can we dance at our community hall?

    If the venue is unlicensed, you can dance, but the 3 persons per 4 square metre rule still applies.

    Hospitality

    How do I calculate the maximum capacity in my premises with the new density requirements?

    An example to calculate the new density requirement would be if you have a restaurant that is 20m x 10m = 200sqm.

    The density requirement is 3 persons per 4 square metres, therefore 200 x .75 = 150 people are permitted.

    How many people are permitted at our café, pub, hotel or restaurant?

    This will depend on the configuration of your venue.

    There is no cap on the total number of patrons, however, the 3 persons per 4 square metres rule applies.

    Can I eat and drink at the bar?

    You are permitted to eat and drink at bar as long as there is no food preparation conducted at or adjacent to the bar area.

    We own an icecream/yoghurt shop. Can we have our toppings available for self-serve for customers to put on their icecream or yoghurt?

    No. Communal food or beverage service areas are not permitted.

    Can I stand up to consume food and beverages

    Yes, you can stand up to consume food and beverages whether you are inside or outside.

    Can we operate our Shisha/Hookah bar?

    Yes, but patrons must be provided a disposable mouthpiece and disposable hose for smoking shisha, each of which may be used only once.  More than one person may not share the same shisha pot during a session and the shisha pot cannot be re-used until it is thoroughly sanitised inside and out.

    There is no cap on the total number of patrons, however, the 3 person per 4 square metres rule applies.

    Recreation and sport

    Are indoor play cafes permitted to be open?

    Yes. Play cafes are permitted to be open. People present at the place must not exceed 3 persons per 4 square metres.

    Can I go to a trampoline centre or similar?

    Yes. Trampoline centres or similar are permitted to be open. People present at the place must not exceed 3 persons per 4 square metres.

    Can I go to a dance, yoga or pilates class?

    Yes, classes or activities at gyms, health clubs, fitness centres, yoga, barre and spin facilities and dance and pilates studios are permitted.

    People present at the place must not exceed 3 persons per 4 square metres.

    What are considered fitness or recreation activities?

    Any classes or activities at gymnasiums, health clubs, fitness centres, yoga, barre and spin facilities and dance and pilates studios that are open to, or accessible by, the public.

    Is a gym at my apartment building considered a public activity?

    No, gyms etc in strata title and community title premises and other locations to which the public does not have access are not considered a public activity and therefore doesn’t have to meet the public activities requirements including the requirement to have a COVID Marshal.

    Public entertainment

    What are the rules for capacity at a cinema, live theatre or any other live performance venue?

    For cinemas, live theatre or any other live performance venues where patrons are in fixed seating, if over 75% of the seats are occupied, patrons must wear masks and for capacity less than 75% of seats are occupied, masks are not required to be worn.

    It should be noted children under the age of 12, or persons who have a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or mental health condition or where the ability to see the mouth for communication are not required to wear masks.

    Are amusement parks and arcades open?

    Yes. Amusement parks and arcades are permitted to be open.

    Other

    Can I hold a protest?

    Yes. As that is considered an assembly, you need to do a COVID Safe Plan and if over a 1000 people are expected to attend submit a COVID Management Plan.

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  • Are there any travel restrictions for people coming from Queensland into South Australia?

    No, from 12 April 2021, all travellers from Queensland may enter South Australia without restrictions.

    Note: All travellers must complete the Cross Border Travel Registration prior to their travel to South Australia. Travellers must complete a separate Cross Border Travel Registration for each person in the travelling party, including all children. People will experience delays on arrival if they have not completed an application for each person.

    I arrived in South Australia from the restricted zone in Queensland and was directed to self-quarantine.

    The restrictions that applied to you upon your entry to South Australia will still apply (unless released by an Authorised Officer from SA Health). If you are still in quarantine waiting for your first negative COVID-19 test, you must continue to quarantine until you receive such a result.

    Am I able to enter South Australia if I live in Greater Sydney?

    Yes.

    Note: All travellers must complete the Cross Border Travel Registration prior to their travel to South Australia. Travellers must complete a separate Cross Border Travel Registration for each person in the travelling party including all children.  People will experience delays on arrival if they have not completed an application for each person.

    Are we free to travel to South Australia from Byron Shire Council?

    Yes, as of 12:01am, Friday 9 April 2021, travellers may enter South Australia from Byron Shire Council without restrictions.

    Note: All travellers must complete the Cross Border Travel Registration prior to their travel to South Australia. Travellers must complete a separate Cross Border Travel Registration for each person in the travelling party including all children.  People will experience delays on arrival if they have not completed an application for each person.

    What is a high risk setting?

    A high risk setting means each of the following:

    • a residential aged care facility
    • a disability care facility
    • a prison, correctional facility, training centre or other place of custody
    • any of the following areas within a hospital
    • a facility for the provision of health care services
      • an emergency department
      • an intensive care unit
      • a respiratory ward
      • an oncology ward
    • health care services provided in any of the Aboriginal communities listed in Schedule 1 in the Emergency Management (Cross Border Travel—General) (COVID-19) Direction 2021, or any other Aboriginal community controlled health service.

    What are the new graduated levels of requirements for travellers entering South Australia?

    There are 6 levels graduating in restrictions commensurate with the risk of transmission of COVID.

    Depending on the level that is declared for a traveller, that will dictate what requirements travellers must comply with as set out in the Entry requirements chart on the Cross-border travel Direction page.

    What are the requirements for the various levels?

    View the Entry requirements chart found on the Cross-border travel Direction page for a full description of each level’s requirements.

    I am relocating to South Australia from the restricted zone in Queensland after 3 April 2021. What are my requirements?

    Up until, 12:01 am 12 April 2021, you must:

    • have a COVID-19 test on days 1, 5 & 13
    • self-quarantine until you receive a negative COVID-19 test result after the day 1 test
    • not enter a high risk setting for a period of 14 days after arrival in SA, unless you are permitted to enter pursuant to clause 9 of the Direction
    • not enter any COVID Management Plan event in SA where more than 1000 people are present for 14 days after arrival in SA

    Can I come to South Australia if I’m transiting via Brisbane airport?

    Yes. As long you do not leave that airport before boarding your onward flight to South Australia.

    Who is a Category 1 Essential Traveller?

    Category 1 Essential Travellers are:

    • National and State security and governance
    • Emergency services workers
    • Commercial transport and freight services
    • Remote or isolated workers who travel to restricted or prohibited zone locations
    • Cross border community members

    Who is a Category 2 Essential Traveller?

    Category 2 Essential Travellers are residents from the restricted or prohibited zones:

    • National and State security and governance
    • Specialist workers in essential sectors
    • Commercial transport and freight services
    • Remote or isolated workers
    • Passing through
    • Foreign diplomatic or consular staff

    What are the new requirements for airport arrivals as at 12:01am 27 March 2021?

    From 12:01am 27 March 2021, all travellers should download the mySA GOV app from Google Play or the App Store prior to travel to South Australia.

    Travellers are required to use the COVIDSAfe Check-In to scan a QR code specific to the Adelaide Airport immediately after their arrival.

    For travellers who do not have a smartphone, they must provide their relevant contact details to a person authorised or required to collect such contact details.

    Travellers are also reminded that before arriving in South Australia or at the time of arriving in South Australia, they must complete and lodge a Cross Border Travel Registration.

    Can I come to SA if I’m transiting via Brisbane airport?

    Yes. As long you do not leave that airport before boarding your onward flight to South Australia.

    How do I find where I can scan the QR code at Adelaide Airport?

    Travellers will be directed to a designated area to check in via the COVID SAfe Check-in system using the mySA GOV app.

    What is the 'Self Check-in'?

    Travellers will now receive an email from South Australia Police that request that they complete a “Self Check-in”. this will “check” them in as arriving in South Australia.

    Travellers will either declare that they have arrived, or will be arriving in South Australia as per the date declared on their Cross Border Travel Registration.

    When will I receive the email from South Australia Police to do the 'Self Check-in'?

    The email from South Australia Police will arrive on the day you are expected to arrive in South Australia.

    What if my travel plans changed, will I still receive the email?

    As you completed the Cross Border Travel Registration with a date of arrival into South Australia, you will still receive the email from South Australia Police, but you will be able to select the option to advise that you no longer intend to travel to South Australia.

    Does the 'Self Check-in' mean I don’t have to do the Cross Border Travel Registration?

    No. All travellers who wish to enter South Australia must still complete and lodge a Cross Border Travel Registration prior to their travel.

    What if my phone is not working, can I do the COVID SAfe Check-In any other way?

    Yes. If you don’t have a mobile phone or are having difficulty with it, you will be able to check in through an authorised officer.

    I don’t own a smart phone. Can I do the COVID SAfe Check-In any other way?

    Yes. If you don’t have a mobile phone or are having difficulty with it, you will be able to check in through an authorised officer.

    Can I do the COVID SAfe Check-In at the airport through my camera?

    Yes, but the preferred way is via the COVID Safe Check-In or by providing relevant contact details to an authorised officer.

    I am an interstate visitor in South Australia. Do I need to use the COVID SAfe Check-In to check in at restaurants, bars, hotels etc?

    Yes. Once in South Australia, you must use the COVID SAfe Check-In when arriving at a business, venue or event in South Australia. The QR code will be displayed and you will be asked to check-in on entering.

    I am coming to South Australia. Do I need to complete the Cross Border Travel Registration form now that the borders are open?

    Yes. All travellers coming to South Australia are required to complete the Cross Border Travel Registration form under the Cross Border Travel Direction.

    Does this include returning SA residents?

    Yes. All travellers.

    I have a long term Cross Border Travel Registration approval. Do I need to complete the travel registration form again?

    No, your current approved registration is still valid.

    I have an approved Cross Border Travel Registration form for a future date and have not travelled on it yet. Do I need to complete the travel registration form again?

    No, your current approved registration is valid until you travel on the nominated date.

    I am travelling to South Australia from New Zealand. What are my requirements?

    Any person travelling from New Zealand does not need to quarantine or receive COVID-19 tests upon arrival.

    I am arriving in South Australia on an international flight (other than New Zealand). What are the requirements?

    All international arrivals (other than New Zealand) into Australia are required to quarantine in supervised accommodation for 14 days to ensure compliance.

    All international arrivals entering South Australia will be placed in an SA Health approved hotel to complete the mandatory 14 days quarantine.

    All overseas arrivals who arrive in South Australia directly from an overseas flight are to reside and remain, quarantined and segregated from other persons, at a place determined by an authorised officer for a 14-day period. When determining the quarantine period, the date of arrival is not to be counted.

    All overseas arrival must submit to a COVID-19 test on day 1, 5 and 13.

    Essential travellers who are overseas arrivals must quarantine at a place determined by an authorised officer. Essential travellers (Commercial Transport and Freight, National and State Security and Governance, and Foreign Diplomatic or Consular Staff) are not required to comply with the quarantine requirement during any period in which they are performing functions, duties or activities or travelling to or from the place where they are performing the functions, duties or activities.

    Are there any exemptions to arrivals?

    A person is not deemed to have arrived in South Australia in the following circumstances:

    • in the case of an arrival on an aircraft for the purpose of travelling on a connecting flight to another Australian State or Territory; or
    • the person has approval of:
      • the Chief Executive of the Department for Health and Wellbeing, the South Australian Chief Public Health Officer or a deputy Chief Public Health Officer to arrive in South Australia for the purpose of taking the connecting flight; and
      • the relevant authority in the other State or Territory to travel to that State or Territory; or
    • the person does not leave the airport in South Australia; or
    • the person does not disembark from the vessel they arrived on in South Australia.

    How is the 14 day quarantine calculated?

    The day of arrival is not to be counted.

    i.e If a person arrives on 7 October 2020 and is required to quarantine, the 14 day period of quarantine ends at midnight on 21 October 2020.

    What if I refuse to quarantine?

    If you are directed by a health professional or law enforcement agency to quarantine for 14 days, you must do so, you could be fined or arrested.

    A $1,000 on-the-spot fine can be issued to anyone breaching self-quarantine requirements.

    SA Health and SA Police are working together to monitor people who should be in quarantine and fines may be issued to people who breach these directives.

    What does 'screening of arrivals' mean?

    When you arrive in South Australia, a screening officer may require you to answer questions about whether you have been overseas in the last 14 days or are suffering any symptoms of COVID-19.

    A screening officer may require a person arriving in South Australia to submit to a COVID-19 Test, wear a face mask (covering mouth and nose) in South Australia at any time that they come into contact with the public for up to 14 days or quarantine at a place specified by the screening officer for up to 14 days.

    Do I have to wear a mask when I arrive at Adelaide Airport?

    Yes. A person (including crew of commercial transport and freight services) may not enter South Australia by airplane unless the person wore a face mask (covering mouth and nose) at all times while the person was on the plane or present in any airport terminal during the journey.

    Note: exemptions include:

    • A person is not required to wear a mask if they have a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition.
    • A mask is not required to be worn in circumstances where the ability to see the mouth is essential for communication, such as to enable communication by or with any patron who is deaf or hard of hearing.
    • A mask is not required to be worn when a person is eating or drinking.
    • A child under the age of 12 is not required to wear a mask.

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  • Do I have to wear a mask when I visit a Residential Aged Care Facility?

    No, a face mask is no longer required when in the physical presence of others in a Residential Aged Care Facility.

    Can I come from interstate to visit my relative?

    Yes.

    You cannot enter a Residential Aged Care Facility if you:
    • Have been in a place other than a low community transmission zone in the 14 days preceding entry.
    • Have had known contact with a person who has a confirmed case COVID-19 in the 14 days preceding entry.
    • Have not been vaccinated against 2020 seasonal influenza.
    • Have a temperature that is higher than 38 degrees Celcius or have a history of fever or chills in the preceding 72 hours or symptoms of acute respiratory infection or loss of taste and smell.
    • Have undertaken a COVID-19 test and are awaiting the test result.

    Can I visit a resident from interstate for an end of life visit?

    Yes.

    Can I provide personal care at multiple nursing homes?

    Yes. A personal care worker is permitted to work at multiple facilities, however it is strongly advised where possible, personal care workers remain at one facility.

    I am a personal care worker at a nursing home. Do I have to wear a mask?

    No, you are not required to wear a face mask.

    Can I visit a Residential Aged Care Facility if I am looking to move into that facility?

    Yes, if you are a prospective resident of a Residential Aged Care Facility you can arrange a visit and should contact the facility to make arrangements.

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  • All international arrivals into Australia are required to stay within supervised accommodation for 14 days at their port of arrival in Australia.

    South Australia is part of a national repatriation plan for returning Australian citizens. Quarantine fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.

    Why has the cost recovery model been introduced?

    The SA government supported the costs for all quarantine accommodation and meals since the Australian government closed international borders and introduced quarantine requirements.

    Mandatory quarantine of international travellers is crucial to stop the spread of COVID-19 in SA.

    The quarantine fee will reduce the financial burden of COVID-19 on SA taxpayers. The total fee will help repay the government for the cost of providing the quarantine to you.

    Are there costs for hotel quarantine?

    From Saturday 18 July 2020 ACST, international arrivals are required to pay for their hotel quarantine accommodation.

    The fee includes meals and hotel room costs and contributes to the essential services provided by the SA government including SA Police, SA Health nurses and midwives, telehealth medical care, mental health and wellbeing support, transport, logistics and security.

    Travellers who purchased flights before 12.00 pm 13 July 2020 ACST will be excluded from quarantine fees. Evidence needs to be supplied and these travellers are still required to quarantine in government-arranged accommodation.

    Travellers who stay in a medi-hotel on more than one occasion may incur a higher quarantine fee.

    What are the costs for hotel quarantine?

    For travellers in a room not shared with other travellers, the cost will be $3000.

    For travellers in rooms shared with others, the cost will be $3000, plus:

    • $1000 for each additional adult
    • $500 for each additional child
    • No additional cost for children under 3.

    Please note: The total cost invoiced will be divided by the total number of adult travellers.

    For example: a family of 2 adults and 2 children over the age of 3 in shared accommodation pays $5000. In this example, the invoice will reflect a cost of $2000 per adult.

    For example: a family of 3 adults and 1 child over the age of 3 in shared accommodation pays $5500. In this example, the invoice will reflect a cost of $1666 per adult.

    Travellers who entered quarantine as part of a group but elect to quarantine in a single room will be charged $3000.

    Requested room changes may incur additional cost.

    Can I choose my hotel or stay in a private residence?

    No. The government has worked with the hotel industry to ensure a range of suitable accommodation is available for quarantine purposes.

    Can I purchase additional services or request a different room?

    You can request some additional services, including extra meals, which will need to be paid for on departure. The SA government works with the medi-hotel providers to allocate rooms that are appropriate for your circumstances and requests for changes can be considered, but may not be available. Room change requests are considered by the State Control Centre-Health and will incur an additional fee.

    Do I have to pay for the hotel food if I provide my own?

    Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All medi-hotels cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

    Will I be charged more if I must stay longer in quarantine?

    The quarantine fees are a fixed price. You will not be charged more if you are required to stay in quarantine longer.

    Do all international arrivals have to pay?

    Fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.

    The fee will not apply to travellers who purchased their flights before 12.00 pm 13 July 2020 ACST. Evidence will need to be supplied. These travellers will still be required to quarantine in government-arranged accommodation.

    How do I make a payment?

    Invoices will be posted or emailed to travellers following medi-hotel check out. If a residential or postal address or email is not available, invoices will be delivered to the traveller’s medi-hotel room prior to departure.

    If travellers enter quarantine as part of a group, the eldest traveller in the group will receive the invoice from SA Health, with others in the group identified on the invoice. Invoices can be split at request.

    Payment and support details are noted on the invoice. Payment must be made in Australian dollars.

    A range of payment options are available:

    • Telephone payment with Visa or Mastercard
    • BPAY (the BPAY name will display as “Oracle Operating” or “DHW”)
    • Cheque.

    What payment plans are available?

    You will have 30 days to pay the invoice. In that time you can arrange a payment plan of three to six months, with weekly, fortnightly or monthly payments.

    What if I can’t afford to pay?

    If a payment plan is still not affordable, you may apply for a financial hardship agreement. Once the quarantine fee invoice has been received from the South Australian government, travellers can apply for a financial hardship agreement.

    You will need to provide evidence that it would cause financial hardship to repay the debt in full. Appropriate documentation includes, but is not limited to, copies of your most recent:

    • Payslips
    • Statement of any Commonwealth/Centrelink benefits received
    • Statements showing any other income received
    • Bank account statements
    • Your latest rental agreement showing rent paid or mortgage repayment schedule letter
    • Schedule of loan repayment for loans held with any other institution
    • A copy of your recent utility bills, including gas, electricity, telephone and water
    • Council rates, school fees and any other regular expenses

    You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007. Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.

    How can I apply for a financial hardship agreement?

    Once the quarantine fee invoice is issued you have 30 days to apply for a financial hardship agreement. Applications can be made via the International arrivals page.

    It will take approximately three weeks to process your application and to notify you of the outcome.

    Are all Australian states and territories charging for quarantine?

    All states and territories currently accepting international travellers have introduced quarantine fees.

    What if I booked my flight before the announcement, do I still have to pay for the accommodation?

    If, before 12.00 pm 13 July 2020 ACST you have a confirmed international arrival date into SA, even if you arrive on or after 12.01 am 18 July 2020 ACST you will not be required to pay the quarantine accommodation fee. Evidence will need to be supplied.

    You will still be required to quarantine in the government-arranged accommodation for the duration.

    If I have applied for a quarantine exemption, do I automatically exempt from the quarantine fee?

    No. An exemption from quarantine is not the same as a financial hardship agreement. You will need to quarantine while any financial agreement is being considered, and you will be required to pay for the quarantine for a period of up to 14 days unless you are granted a financial hardship agreement.

    Will my travel insurance cover the quarantine fee?

    Please contact your travel insurance company directly for more information.

    Does GST apply to the quarantine fees?

    GST does not apply to a fee or charge associated with the mandatory quarantine regime after entering South Australia.

    I travelled to South Australia for work, can my employer be invoiced for my quarantine fee?

    The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.Go to top

  • What is supervised quarantine?

    Supervised quarantine is when a person is directed to enter, reside and remain at a supervised medi-hotel site by an authorised officer.

    What is considered a high risk setting?

    A high risk setting means—

    • a residential aged care facility as defined in the Emergency Management (Residential Aged Care Facilities No 29) (COVID-19) Direction 2021 or any direction replacing that direction from time to time;
    • a prison, correctional facility, training centre or other place of custody;
    • a facility for the provision of health care services of a type referred to in Sch 2, paragraph (a) of the Emergency Management (Public Activities No 18) (COVID-19) Direction 2021 or any direction replacing that direction from time to time; or
    • a meatworks or meat processing facility
    • the land comprising an Aboriginal community.

    What are the testing requirements for those in supervised quarantine?

    A person undertaking supervised quarantine at a quarantine facilitymust submit to a nasal swab COVID-19 test on day 1, 5 and 13.

    A person undertaking supervised quarantine at a quarantine facility must submit to a daily saliva COVID-19 test for the period of quarantine, other than on days 1, 5, and 13.

    What is a quarantine facility unit?

    A quarantine facility unit is the accommodation and designated outdoor areas of a quarantine facility to which a person undertaking supervised quarantine at the quarantine facility is confined.

    Can I leave the quarantine facility unit?

    No. A person undertaking supervised quarantine at the Quarantine Facility must not leave the facility unless for an emergency.

    A person undertaking supervised quarantine in a quarantine facility is to remain isolated within their dedicated quarantine facility unit along with the other persons undertaking supervised quarantine in that unit.

    I am in quarantine. Do I have to wear a mask?

    A person undertaking supervised quarantine is only required to wear a mask when people

    who are not subject to quarantine are present or if directed to do so by an authorised officer.

    What are my COVID-19 testing requirements as a medi-hotel or designated Red Zone airport worker?

    You must:

    • submit to daily saliva testing except on the days when they undertake a PCR COVID-19 test
    • submit to a nasal swab COVID-19 test at least once every 8 calendar days, during the period commencing when you are first physically present on the medi-hotel site or airport site and ending 14 days after you are last physically present on the medi-hotel site or designated red zone at an airport
    • when ceasing work at the site for a period of 4 or more days you must receive an additional COVID-19 test on your last day working at the site (day 1 test), three days after working at the site (day 4 test), a further six days after the day 4 test (day 10 test) and if you are not returning to work at the site prior to fifteen days you must receive a fourth COVID test on the fifteenth day after working at the site (day 14 test).

    I have ceased working at a medi-hotel or red zone of the airport.  Am I required to undergo further testing?

    Yes, commencing on the last day of work you will enter a 15 day COVID-19 testing regime, where you will be required to be test on the last day of work (day 1), 3 days later (day 4), a further 6 days later (day 10) the 15 day (day 14).  An example of this is if a person works their last day at a medi-hotel or airport red zone on the 13 March 2021 they must get tested on that day (day 1), 16 March 2021 (day 4), 22 March 2021 (day 10) and 22 March 2021 (day 14).

    I am taking 3 days off between shifts at a medi-hotel or red zone of the airport.  Am I required to undertake any further testing.

    No, you only have to undertake extra testing if you are away from the medi-hotel or red zone for more than 4 days. The testing regime remains the same.

    I have worked at a medi-hotel or red zone of airport and I am taking 10 days annual leave, do I need to undertake further testing during this time.

    Yes, you will be required to undertake testing on the last day before you go on leave (day 1), then 3 days later (day 4), and a further 6 days, (day 10).  Upon returning to the medi-hotel or red zone of the airport you will be required to resume the normal testing regime.

    I have worked at a medi-hotel or red zone of airport and I am taking 16 days leave and travelling interstate, am I required to be tested.

    Yes, commencing on the last day of work you will enter a 15 day COVID-19 testing regime, where you will be required to be test on the last day of work (day 1), 3 days later (day 4), 6 days later (day 10) the 15 day (day 14).  Upon returning to the medi-hotel or red zone of the airport you will be required to resume the normal testing regime.

    Can I count a PCR test undertaken during this new provision as part of the 8 day process on returning to work?

    Yes it can be counted as a test required to be taken at least once every 8 calendar days

    I work in a medi-hotel and at a Residential Aged Care Facility. Is this permitted?

    No. People who work, are employed or engaged at a medi-hotel site are unable to work, be employed, engaged or be present at a high risk setting such as Residential Aged Care Facility if they have worked in a medi-hotel in the last 14 days.

    Am I required to tell my employer if I work at a medi-hotel and at a high risk setting?

    Yes. A person who is employed or engaged at a high risk setting must inform their employer of the fact that they are employed at a medi-hotel.

    What are the high risk settings that are Aboriginal communities?

    The high risk settings that are Aboriginal communities includes:

    • the area described in Schedule 1 of the Anangu Pitjantjatjara Yankunytjatjara Land Rights Act 1981 (SA) and known as the Anangu Pitjantjatjara Yankunytjatjara Lands;
    • the area on which the community known as the Davenport Community is located;
    • the area known as Nepabunna;
    • the area known as Iga Warta;
    • the area known as Copley;
    • the area known as Oodnadatta;
    • the area on which the community known as the Yalata Community is located;
    • the area known as Kooniba;
    • the area described in Schedule 1 of the Maralinga Tjarutja Land Rights Act 1984 (SA) and known as the Maralinga Tjarutja Lands;
    • the area on which the community known as the Gerard Community is located;
    • the area known as Raukkan, which is also known as Narrung and previously known as Point McLeay;
    • the area on which the community known as the Point Pearce Aboriginal Community is located.

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  • Page last updated: 9 April 2021