Who is required to wear masks?
People offering personal care services and people in health care, residential care, disability support or aged care facilities are no longer (as of 23 December) required to wear a face mask under the Public Activities or Residential Aged Care Directions.
Do I have to wear a mask when I go grocery shopping?
No, wearing a mask it is not mandatory, but it is recommended to wear a face mask when out in public if you are unable to physically distance.
What is the mask requirement for health care, residential care, disability support or aged care services?
There are no mask requirements under the current Directions. However, you are encouraged to check with your care provider as they may implement their own restrictions before entry.
If I am an inpatient at a hospital, do I have to wear a mask?
Hospital inpatients are generally not expected to wear masks except when being transported through public spaces.
I receive care at my own home, do I have to wear a mask?
A person receiving individual care in their own home is not expected to wear a mask.
What is the maximum number of people I can have over at my house for a gathering?
The maximum number of people permitted at private residences for private gatherings is 50. This includes children and infants.
What is a private gathering?
A private gathering means an invitation-only event or function (other than a private function) that is held at a place (whether indoor or outdoor) that is not residential premises and where uninvited members of the public are not permitted to attend the event or function.
What are the rules for private gatherings (including birthday parties, weddings or funerals) at a private place (farm, community hall with no license)?
- Maximum number of attendees is 200 people.
- People present at the place must not exceed 1 person per 2 square metres.
- Food and beverages (including alcohol) may be consumed by patrons while standing
- Dancing is permitted.
What are the rules for private functions at licensed premises?
- Maximum number of people permitted is 200 people. The 200 people (including children and infants) attending the event, must be the same 200 people for the duration of the event.
- People present at the place must not exceed 1 person per 2 square metres.
- The private function may only take place in a separate and designated area (whether indoor or outdoor) of relevant licensed premises with separate bathroom facilities (if not available, a higher frequency of cleaning is required) and no public access.
- The service of any food or beverages or provision of a liquid or edible items must ensure that no shared utensils are used for that purpose.
- Patrons attending the private function must use their best endeavours to remain segregated from other general patrons on the premises.
- Dancing is permitted.
How many people can attend a wedding or a funeral?
The maximum number of people permitted to attend a wedding or a funeral is 200 whether it is part of a private function (in a relevant licensed premises) or private gathering.
What is the maximum number of people that can attend a religious ceremony? (not being a wedding or funeral)
People present at the place must not exceed 1 person per 2 square metres, so the maximum capacity will depend on the size of the venue.
COVID-SAfe Check in
What businesses a required to have the COVID-SAfe Check in?
From 14 December, any defined public activity which requires a COVID Safe Plan and general retail premises must use an approved contact tracing system which includes the COVID-SAfe Check in, Scan Tek or any other electronic platform which is approved by the state coordinator.
The QR Code will be issued upon the completion of an appropriate COVID -Safe Plan.
The QR code must be displayed in the premises/business/venue.
What is a general retail industry premises?
It is the retail sale or hire of goods or services for personal, household or business consumption occurs and where the sale or hire involves customers who are physically present
This includes premises where the preparation and retail sale of food or drink for immediate consumption on or off the premises occurs.
What are businesses rights to enforce use of the COVID-SAfe Check in?
Business have the right to refuse entry or service to anyone who refuses to comply with the law. There is a dual onus, both on the business and the customer, to use the QR code Check in. If people don’t want to do it, then they don’t have to come in or use that service. COVID Marshalls should take all reasonable steps to ensure customers comply with QR code use.
What happens with my personal information?
The app securely collects limited personal information as you enter a business or venue. Your details will only be kept for 28 days and will only be released to SA Health for official contact tracing purposes.
When will SA Police start fining people for not using COVID-SAfe Check in?
SA Police will always defer to education in the first instance, no set timeframe is offered, individual cases and circumstances will be assessed. However, if activities i.e. stand up drinking is permitted by use of the QR code check in, and the business is not deploying the QR code check in, then education may be limited and more proactive action taken.
What happens if I don’t have a smartphone or if the system is down?
For circumstances where it might not be possible for a person’s relevant contact details to be captured by the approved contact tracing system include when the person does not have a smartphone, they can complete the contact tracing record:
Do I need a COVID-Safe Plan?
COVID-Safe Plans are required for defined public activities.
Businesses and defined public activities that do not currently have a COVID-Safe Plan must complete a plan before they can commence.
What is a defined public activity?
A defined public activity means:
- onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area)
- sport (including sports training), fitness or recreation activities
- indoor public meetings
- private functions
- provision of personal care services
- provision of public entertainment
- provision of recreational transport
- the operation of a nightclub
- the operation of relevant licensed premises
- the operation of a casino or gaming area (within the meaning of the Gaming Machines Act 1992)
- auctions and inspections of premises for the purpose of sale or rental of any property
- driver instruction
- an assembly within the meaning of the Public Assemblies Act 1972
- the provision of health care, residential care, disability support or aged care services.
Who must complete a COVID-Safe Plan?
A person must not conduct, or be involved in the conduct of, a defined public activity unless they have completed a COVID Safe Plan.
Note: Other businesses may voluntarily choose to complete a Plan.
Do I have to do a COVID-Safe Plan for a private gathering (wedding in a paddock or Hall)?
What types of businesses or activities are required to use a contact tracing system?
All defined public activities or general retail industry must use an approved contact tracing system to capture the relevant contact details of persons entering the place at which the activity is conducted.
What is an approved contact tracing system?
Approved contact tracing system are COVID SAfe Check-In, ScanTek or any other electronic platform approved by the State Co-ordinator for the purpose of capturing relevant contact details of a person. Currently there are only two options.
I am a real estate agent - do I need a unique QR code for each house that I am conducting inspections and auctions at?
No, each real estate agent should have their own QR code to be used at the inspection and auctions they conduct.
What activities require a COVID Management Plan?
High-risk public activities that require a COVID Management Plan include:
- gatherings and activities of more than 1,000 people
- licensed premises under the Liquor Licensing Act 1997 where both dancing and the consumption of liquor occurs
- the operation of a nightclub, where the principle purpose of the premise is for the consumption of liquor, the playing of loud, amplified music and dancing
COVID Management Plans must be approved by SA Health before you can conduct the above activities.
Which activities require COVID Marshal?
A COVID Marshal is required for the following operations:
- onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area);
- private functions;
- operations at –
- hardware stores;
- distribution centres, including associated transport operations;
- gymnasiums and fitness centres;
- swimming pools used by the public;
- sporting clubs;
- any defined public activity in respect of which a COVID Management Plan is required under this direction; and
- any operations specified as prescribed operations for the purposes of this definition by the State Co-ordinator.
If a group of 20 of us get together in a park and sing Christmas carols, do we need a COVID-Safe Plan?
Do nightclubs have to complete a COVID Management Plan to operate?
Yes. Nightclubs must have an approved COVID Management Plan to be allowed to operate.
What is considered to be a private function? And what are we allowed to do?
A private function is:
- an invitation-only event or function (which may include a function associated with a wedding or a funeral, such as a wedding reception or wake); and
- with a maximum of the same 200 attendees (including children and infants) for the duration of the event; and
- at a relevant licensed premises in a separate and designated area (whether indoor or outdoor) of the premises with separate bathroom facilities (where available) and no public access.
- Private function density provisions are 1 person per 2 square metres.
- Patrons attending the function must use their best endeavours to remain segregated from other general patrons of the premises;
- The service of any food or beverages or provision of a liquid or edible items must ensure that no shared utensils are used for that purpose; and
- Dancing is permitted.
- Food and beverages (including alcohol) may be consumed standing up.
How many people are permitted at our café/pub/hotel/restaurant?
This will depend on the configuration of your venue.
There is no cap on the total number of patrons, however, the 1 person per 2 square metres rule applies.
Can I eat / drink at the bar?
You are permitted to eat/drink at bar as long as there is no food preparation conducted at or adjacent to the bar area.
We own an icecream/yoghurt shop. Can we have our toppings available for self-serve for customers to put on their icecream/yoghurt?
No. Communal food or beverage service areas are not permitted.
Can I stand up to consume food and beverages
Yes, you can stand up to consume food and beverages whether you are inside or outside.
Recreation / Sport
Can we start our football preseason?
Yes. All sport is permitted.
Can I go to the gym?
Yes. Gyms are permitted to be open.
People present at the place must not exceed 1 person per 2 square metres.
Are indoor play cafes permitted to be open?
Yes. Play cafes are permitted to be open. People present at the place must not exceed 1 person per 2 square metres.
Can I go to a trampoline centre or similar?
Yes. Trampoline centres or similar are permitted to be open. People present at the place must not exceed 1 person per 2 square metres.
Can we go swimming at our local/public pool?
Yes. Swimming or other activities at swimming pools used are permitted.
Can I play golf/tennis?
Yes you are permitted to play golf or tennis.
Can I go to a dance/yoga/pilates class?
Yes, classes or activities at gyms, health clubs, fitness centres, yoga, barre and spin facilities and dance and pilates studios are permitted.
People present at the place must not exceed 1 person per 2 square metres.
What are the rules for capacity at a cinema, live theatre or any other live performance venue?
For cinemas, live theatre or any other live performance venues where patrons are in fixed seating, capacities can increase to 75% if patrons wear masks and for capacity at 50% masks are not required to be worn.
It should be noted children under the age of 12, or persons who have a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or mental health condition or where the ability to see the mouth for communication are not required to wear masks.
Are amusement parks and arcades open?
Yes. Amusement parks and arcades are permitted to be open.
Can I hold a protest?
Yes. As that is considered an assembly, you need to do a COVID Safe Plan and if over a 1000 people are expected to attend submit a COVID Management Plan.
What is the low community transmission zone?
The low community transmission zone consists of the following:
- the Australian Capital Territory
- New South Wales (other than prohibited locations*)
- New Zealand
- the Northern Territory
- Queensland (excluding the Greater Brisbane area up until 12:01 am on 21 January 2021)
- Western Australia.
*prohibited locations in NSW are Greater Sydney, Wollongong and Central Coast.
Who is considered an exempt arrival?
Exempt arrivals entering South Australia include:
- genuine relocations
- South Australian residents returning
- persons escaping domestic violence or providing support to a family member who is experiencing domestic violence, or where the entry is reasonably necessary for the purpose of dealing with circumstances arising out of domestic violence.
What is the cross border corridor? And what are the rules for Cross Border Community Members?
The cross border corridor means the area 100 km to the west and 100 km to the east of the length of the border between South Australia and New South Wales.
A Cross Border Community Travel Zone has been created that includes Wentworth and Broken Hill. People in the 100 km zone on the NSW side will be permitted to enter SA and travel anywhere in SA. People in SA will only be permitted to travel 100 kms into NSW, before not being permitted to return to SA (without quarantining for 14 days).
Cross Border Community members are required to provide proof of a COVID-19 test, or test result, in last 7 days.
I am moving to South Australia from New South Wales. What are my requirements?
A person may only enter South Australia for the purpose of genuine relocation once. Evidence to demonstrate genuine relocation will be required when completing the cross border travel registration online application.
Commencing on the date of your arrival in South Australia, you will be required to reside and remain, quarantined and segregated from other persons, at a place determined by an authorised officer for 14 days not counting the day of your arrival.
I am a South Australia resident returning to South Australia from New South Wales permanently. What are my requirements?
South Australian residents returning must satisfy an authorised officer that:
- they ordinarily reside in South Australia, and
- the entry is for the purpose of returning to their place of ordinary residence in South Australia, and
- they have not previously entered South Australia for this reason.
Commencing on the date of their arrival in South Australia, the person must reside and remain, quarantined and segregated from other persons, at a place determined by an authorised officer for 14 days not counting the day of arrival.
I am flying to Adelaide and will be transiting in Sydney. What are my requirements?
Travellers via plane from a low community transmission zone are permitted to transit through Sydney Airport for no longer than 2 hours and must wear a face mask for the entirety of the time they are in transit (this includes in the plane).
I am driving from the ACT via NSW to get to South Australia. What are my requirements?
Travellers via car from the ACT are permitted to travel through NSW to enter South Australia providing you do not stop in Greater Sydney, you wear a face mask for the entirety of the time you come into contact with the public and cannot maintain physical distance during your journey and you drive via the most direct route, only stopping for respite and essentials (such fuel)
I have been on a houseboat on the River Murray where I boarded in Victoria. Am I permitted to enter South Australia? And do I have to self-quarantine upon arrival?
Yes, a person who boards a houseboat on the River Murray in Victoria and disembarks in South Australia (without having been on land in New South Wales) is permitted to enter South Australia. There is no requirement to self-quarantine upon arrival as Victoria is a low community transmission zone.
Which Essential Traveller categories are exempt from keeping records of close contacts?
- national and state security and governance
- emergency services workers
- cross border community members
- national and state security and governance—New South Wales residents
- passing through.
I am passing through South Australia. What the requirements?
People passing through South Australia must take the most direct and practical route and means, and:
- have permission (if relevant) to enter the State or Territory that they are passing through South Australia to enter, and
- cannot remain in South Australia for more than 72 hours, and
- cannot remain overnight or for periods longer than one hour in the townships of Coober Pedy, Ceduna or Port Augusta other than to obtain take away food, groceries, petrol or other fuel, or supplies, and
- avoid any non-essential contact with people in South Australia other than to obtain food, petrol or other fuel, or supplies.
I am coming to South Australia. Do I need to complete the Cross Border Travel Registration form now that the borders are open?
Yes. All travellers coming to South Australia are required to complete the Cross Border Travel Registration form.
I am a cross-border community member, do I need to reapply for a new permit?
Cross border community members who previously had Essential Traveller numbers/permits DO NOT need to reapply.
Note: If a person is affected by the changes to the Cross Border Direction resulting from them having been in a prohibited location or High Community Transmission Zone then they will need to reapply or they will likely be screened in any event and subject to 14 quarantine or medi-hotel or turned around.
I am travelling from Canberra to Adelaide by plane. Do I have to self-quarantine or get a COVID-19 test upon arrival?
No. The ACT is considered a low community transmission zone and has no self-quarantine or testing requirements on arrival into South Australia (providing you have been in a Low Community Transmission Zone for 14 days).
I am arriving in South Australia on an international flight (other than New Zealand). What are the requirements?
All international arrivals (other than New Zealand) into Australia are required to quarantine in supervised accommodation for 14 days to ensure compliance.
All international arrivals entering South Australia will be placed in an SA Health approved hotel to complete the mandatory 14 days quarantine.
All overseas arrivals who arrive in South Australia directly from an overseas flight are to reside and remain, quarantined and segregated from other persons, at a place determined by an authorised officer for a 14-day period. When determining the quarantine period, the date of arrival is not to be counted.
All overseas arrival must submit to a COVID-19 test within 24 hours after their arrival, on the 5th day after their arrival and on the 12th day after their arrival in South Australia.
Are there any exemptions to arrivals?
A person is not to have deemed to arrive in South Australia in the following circumstances:
- in the case of an arrival on an aircraft for the purpose of travelling on a connecting flight to another Australian State or Territory; or
- the person has approval of:
- the Chief Executive of the Department for Health and Wellbeing, the South Australian Chief Public Health Officer or a deputy Chief Public Health Officer to arrive in South Australia for the purpose of taking the connecting flight; and
- the relevant authority in the other State or Territory to travel to that State or Territory; or
- the person does not leave the airport in South Australia; or
- the person does not disembark from the vessel they arrived on in South Australia.
How is the 14 day quarantine calculated?
The day of arrival is not to be counted.
i.e If a person arrives on 7 October 2020 and is required to quarantine, the 14 day period of quarantine ends at midnight on 21 October 2020.
What if I refuse to quarantine?
If you are directed by a health professional or law enforcement agency to quarantine for 14 days, you must do so, you could be fined or arrested.
A $1,000 on-the-spot fine can be issued to anyone breaching self-quarantine requirements.
SA Health and SA Police are working together to monitor people who should be in quarantine and fines may be issued to people who breach these directives.
What does 'screening of arrivals' mean?
When you arrive in South Australia, a screening officer may require you to answer questions about whether you have been overseas in the last 14 days or are suffering any symptoms of COVID-19.
A screening officer may require a person arriving in South Australia to submit to a COVID-19 Test, wear a face mask (covering mouth and nose) in South Australia at any time that they come into contact with the public for up to 14 days or quarantine at a place specified by the screening officer for up to 14 days.
Are the Essential Traveller categories applicable if I am coming from interstate?
Essential Traveller categories only apply to travellers coming from Greater Brisbane (until 12:01 am on 21 January 2021), or Greater Sydney, Wollongong, Central Coast in NSW.
What area is considered Greater Brisbane Area?
Greater Brisbane Area means the whole of the local government areas of Brisbane , Ipswich, Logan, Moreton Bay and Redlands.
Who is considered a Greater Brisbane Area arrival?
Greater Brisbane Area arrival means a person who arrives in South Australia from the Greater Brisbane Area; or who has been in the Greater Brisbane Area at a time after 2 January 2021 but within the period of 14 days immediately before their arrival in South Australia.
What are the rules for Greater Brisbane Area arrivals into South Australia after 12:01 am 17 January 2021?
From 12:01 am Sunday 17 January 2021 people entering South Australia from the Greater Brisbane Area will no longer be required to self-quarantine for 14 days. However, they will be required to submit to a COVID-19 test on day 1, 5 and 12.
What are the rules for Greater Brisbane Area arrivals into South Australia after 12:01 am 21 January 2021?
From 12:01am 21 January 2021, people entering South Australia from the Greater Brisbane Area will no longer be required to self-quarantine or submit to a COVID-19 test.
I was instructed to self-quarantine for 14 days after arriving in South Australia from the Greater Brisbane Area. With this new Direction, can I cease self-quarantining?
Travellers from Greater Brisbane who are in quarantine must remain in quarantine until contacted by SA Health. They will advise if you are authorised to leave.
Do I have to wear a mask when I arrive at Adelaide Airport?
Yes. A person (including crew of commercial transport and freight services) may not enter South Australia by airplane unless the person wore a face mask (covering mouth and nose) at all times while the person was on the airplane or present in any airport terminal during the journey.
Note: exemptions include:
- A person is not required to wear a mask if they have a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition.
- A mask is not required to be worn in circumstances where the ability to see the mouth is essential for communication, such as to enable communication by or with any patron who is deaf or hard of hearing.
- A mask is not required to be worn when a person is eating or drinking.
- A child under the age of 12 is not required to wear a mask.
What are the prohibited locations?
The prohibited locations include: Greater Sydney, Wollongong and Central Coast.
I am coming to South Australia from New South Wales other than Greater Sydney, Wollongong or the Central Coast? What are my requirements?
You are not required to self-quarantine for 14 days upon arrival but you must submit to a COVID-19 test within 24 hours after your arrival, on the 5th day after your arrival and on the 12th day after your arrival in South Australia.
I live in the NSW Cross Border corridor, do I need to produce evidence of a COVID-19 test?
Yes. Those people who currently live in the NSW Cross Border Corridor (100 km either side of the NSW border) must continue to produce evidence of a COVID-19 test every 7 days.
I am flying into South Australia from the Gold Coast. Do I need to self-quarantine and get a COVID-19 test upon arrival into South Australia?
I work in Commercial and Freight overseas. What are my testing requirements?
You are required to submit to a COVID-19 test on day 1, 5 and 12.
Do I have to wear a mask when I visit a Residential Aged Care Facility?
No, a face mask is no longer required when in the physical presence of others in a Residential Aged Care Facility.
Can I come from interstate to visit my relative?
Yes, with the exception of people from New South Wales and the Greater Brisbane Area.
You cannot enter a Residential Aged Care Facility if you:
- Have been in a place other than a low community transmission zone in the 14 days preceding entry.
- Have had known contact with a person who has a confirmed case COVID-19 in the 14 days preceding entry.
- Have not been vaccinated against 2020 seasonal influenza.
- Have a temperature that is higher than 38 degrees celcius or have a history of fever or chills in the preceding 72 hours or symptoms of acute respiratory infection or loss of taste and smell.
- Have undertaken a COVID-19 test and are awaiting the test result.
Can I visit a resident from interstate for an end of life visit?
Yes, but please be aware that if you are travelling from New South Wales or the Greater Brisbane Area you will need to be provided approval by SA Health and the visiting facility prior to travel.
Can I provide personal care at multiple nursing homes?
Yes. A personal care worker is permitted to work at multiple facilities, however it is strongly advised where possible, personal care workers remain at one facility.
I am a personal care worker at a nursing home. Do I have to wear a mask?
No, as of 23 December you are not required to wear a face mask.
Can I visit a Residential Aged Care Facility if I am looking to move into that facility?
Yes, if you are a prospective resident of a Residential Aged Care Facility you can arrange a visit and should contact the facility to make arrangements.
All international arrivals into Australia are required to stay within supervised accommodation for 14 days at their port of arrival in Australia.
South Australia is part of a national repatriation plan for returning Australian citizens. Quarantine fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.
Why has the cost recovery model been introduced?
The SA government supported the costs for all quarantine accommodation and meals since the Australian government closed international borders and introduced quarantine requirements.
Mandatory quarantine of international travellers is crucial to stop the spread of COVID-19 in SA.
The quarantine fee will reduce the financial burden of COVID-19 on SA taxpayers. The total fee will help repay the government for the cost of providing the quarantine to you.
Are there costs for hotel quarantine?
From Saturday 18 July 2020 ACST, international arrivals are required to pay the cost recovery fee for their hotel quarantine accommodation.
The fee includes meals and hotel room costs and contributes to the essential services provided by the SA government including SA Police, SA Health nurses/midwives, telehealth medical care, mental health and wellbeing support, transport, logistics and security.
Travellers who purchased flights before 12.00 pm 13 July 2020 ACST will be excluded from quarantine fees. Evidence needs to be supplied and these travellers are still required to quarantine in government-arranged accommodation.
What are the costs for hotel quarantine?
Travellers are charged $3,000 for one adult. Additional occupants can be added as follows:
- Additional adults: $1,000 each
- Each additional child: $500 each
- Children under 3: no additional cost.
For example: a family of 2 adults and 2 children over the age of 3 would pay $5000.
For example: a family of 2 adults and 4 children over the age of 3 would pay $6000.
At the end of quarantine, travellers will receive an invoice for the cost recovery, to be paid within 30 days.
Can I choose my hotel or stay in a private residence?
No. The government has worked with the hotel industry to ensure a range of suitable accommodation is available for quarantine purposes.
Can I purchase additional services or request a different room?
You can request some additional services, including extra meals, which will need to be paid for on departure. The SA government works with the medi-hotel providers to allocate rooms that are appropriate for your circumstances and requests for changes can be considered, but may not be available. Room change requests are considered by the State Control Centre-Health and will incur an additional fee.
Do I have to pay for the hotel food if I provide my own?
Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All medi-hotels cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.
Will I be charged more if I must stay longer in quarantine?
The quarantine fees are a fixed price. You will not be charged more if you are required to stay in quarantine longer.
Do all international arrivals have to pay?
Fees apply to all international passengers including Australian citizens and Australian permanent residents in hotel quarantine.
The fee will not apply to travellers who purchased their flights before 12.00 pm 13 July 2020 ACST. Evidence will need to be supplied. These travellers will still be required to quarantine in government-arranged accommodation.
How do I make a payment?
Payment and support details will be noted on the invoices. Payment must be made in Australian dollars.
A range of payment options are available:
- Telephone payment with a Visa or Mastercard
What payment plans are available?
You will have 30 days to pay the invoice. In that time you can arrange a payment plan of three to six months, with weekly, fortnightly or monthly payments.
What if I can’t afford to pay?
If a payment plan is still not affordable, you can apply to have all or part of the quarantine fee waived. Once the quarantine fee invoice is issued you have 30 days to have the amount waived.
You must be an Australian citizen or Permanent resident to apply for this waiver.
You will need to provide evidence that it would cause financial hardship to repay the debt in full. Appropriate documentation includes, but is not limited to, copies of your most recent:
- Statement of any Commonwealth/Centrelink benefits received
- Statements showing any other income received
- Bank account statements
- Your latest rental agreement showing rent paid or mortgage repayment schedule letter
- Schedule of loan repayment for loans held with any other institution
- A copy of your recent utility bills, including gas, electricity, telephone and water
- Council rates/school fees and any other regular expenses
You can get help from a financial counsellor by contacting the National Debt Helpline on 1800 007 007. Financial counsellors provide free, independent and confidential advice to help you manage your debts or negotiate with creditors.
More information about applying for a payment plan or fee waiver is on the invoice.
How do I apply to have the quarantine fee waived?
Once the quarantine fee invoice is issued you have 30 days to apply to have the quarantine fee waived. Applications can be made via the International arrivals page.
It will take approximately three weeks to process your application and to notify you of the outcome.
Are all Australian states and territories charging for quarantine?
All states and territories currently accepting international travellers have introduced quarantine fees.
What if I booked my flight before the announcement, do I still have to pay for the accommodation?
If, before 12.00 pm 13 July 2020 ACST you have a confirmed international arrival date into SA, even if you arrive on or after 12.01 am 18 July 2020 ACST you will not be required to pay the quarantine accommodation fee. Evidence will need to be supplied.
You will still be required to quarantine in the government-arranged accommodation for the duration.
If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?
No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while any exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.
Will my travel insurance cover the quarantine fee?
Please contact your travel insurance company directly for more information.
Does GST apply to the quarantine fees?
GST does not apply to a fee or charge associated with the mandatory quarantine regime after entering South Australia.
I travelled to South Australia for work, can my employer be invoiced for my quarantine fee?
The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.
Who do I contact for more information?
Phone: 1800 659 647 (between 9:00 am and 5:00 pm)
What is supervised quarantine?
Supervised quarantine is when a person is directed to enter, reside and remain at a supervised medi-hotel site by an authorised officer.
What is the green zone?
A green zone is a clean zone at a medi-hotel where personal protective equipment (other than a face mask) is not required.
What is the red zone?
A red zone is a zone at a medi-hotel where a person must wear personal protective equipment.
What is the requirement for people working in the red zone?
The requirement for people working in a Red Zone at a South Australia airport site for the purpose of processing overseas arrival and their luggage must receive a COVID-19 test at least every 8 days, for up to 14 days from the date they last worked at the site.
I will be working on site at a Medi-Hotel, what do I have to do?
This applies to any person who has been physically present on a medi-hotel site for the purpose of performing work of any kind. This includes all employees and contractors of SA Police, SA Health, Australian Defence Force, and all employees and contractors of the medi-hotel operator, airline or airport operator.
This does not include anyone who delivered goods to a medi-hotel site and was present on the medi-hotel site for less than 20 minutes in a green zone and had no contact with any persons undertaking a period of quarantine.
- You must submit to a COVID-19 test at least once every 7 calendar days, for up to 14 calendar days from the date that the person was last physically present on a medi-hotel site.
Note: A person required to submit to a COVID-19 test under this clause must not refuse or fail to comply with a reasonable requirement or direction of a person in relation to the conduct of the COVID-19 test.
- You must produce evidence that they have had the COVID-19 test.
- If you display symptoms of COVID-19, the person must immediately notify SA Health of those symptoms.
- If you have symptoms of COVID-19 and are directed by SA Health to submit to a COVID-19 test, you must reside and remain, quarantined and segregated from other persons pending confirmation of negative result from that test.
Note: If you are awaiting COVID-19 test results but do not display symptoms of COVID-19, you are not required to self-quarantine pending confirmation of a negative result from that test.
What are our requirements as operators of a Medi-Hotel?
As operators of a Medi-Hotel, you must ensure:
- Adopt a Testing Compliance Plan that requires employees and contractors to notify you that they are undertaking of a COVID-19 test.
- Keep records of information and provide to an authorised officer on request.
- That immediate family members undertake supervised quarantine in the same room or in rooms that are accessible internally.
Upon becoming aware of an instance of non-compliance with COVID-19 testing, urgently advise an authorised officer of that non-compliance. This will assist with contact tracing if an identified case of COVID-19 is confirmed.
What are the testing requirements of people staying in supervised quarantine?
A person who is in supervised quarantine after arriving from overseas must submit a COVID-19 test within 24 hours of arrival and on the 5th and 12th day after arrival.
What if there is an emergency, can I leave my room?
Yes. Emergency situations such as a medical emergency, fire evacuation or any reason where it is necessary the purposes of maintenance to address a safety issue in the room.
What are considered symptoms of COVID-19?
Symptoms of COVID-19 include:
- sore throat
- shortness of breath
- runny nose
- fever or history of fever or chills
- Acute loss of smell or taste
- Muscle aches
- Unexplained fatigue
- Nausea and/or vomiting and/or diarrhoea.