Permitted visits

Updates to the Residential Aged Care Facilities Direction include:

  • A resident of a Residential Aged Care Facility (RACF) with more than 70% of its residents who have had at least one dose of a COVID-19 vaccine, there is no limit of care and support visits per day.
  • A resident of a RACF with less than 70% of its residents who have had at least one dose of a COVID-19 vaccine, may have one care and support visit of two persons or two separate visits from one person, per day.
  • All people (excluding residents) at a Residential Aged Care Facility must wear a mask.

Only exceptions include:

  • if, in the professional opinion of a service provider or carer on the premises of a (Residential Aged Care Facility) RACF, or in the opinion of the service organisation providing the service at the RACF, the wearing of a mask will hinder the provision of the relevant care and/or impact resident safety or wellbeing; or
  • by a person who has a relevant medical condition, including problems with their breathing, a serious condition of the face, a disability or a mental health condition; or
  • in circumstances where the ability to see the mouth is essential for communication, such as to enable communication by or with any person who is deaf or hard of hearing;
  • a person who is eating or drinking, or
  • a child under the age of 12 years or
  • a resident or live-in staff member of a residential care facility is not required to wear a mask, including in circumstances in which it is not possible to comply with the physical distancing principle, or
  • if the person is carrying out functions as an essential worker and it is not possible to properly carry out those functions with a mask on.

An operator of an RACF must also as far as is reasonably practicable, maintain a record of residents of the RACF who have received COVID-19 vaccinations.

Restrictions on visits

Do not visit aged care facilities if you:

  • have a fever or symptoms of a respiratory infection such as a cough, sore throat or shortness of breath

You cannot enter an aged care facility:

  • if you have been directed by an authorised officer to quarantine
  • have been in contact with:
    • a confirmed case of COVID-19 in the last 14 days
    • anyone with a high temperature, fever, chills, symptoms of acute respiratory infection, or loss of taste and smell, in the last 72 hours
  • from 1 June 2021 if you have not been vaccinated against 2021 seasonal influenza
    • A person who has not received the 2021 influenza vaccination since the 1 June 2021 due to observing the recommended waiting period between the COVID-19 and influenza vaccine is permitted to enter the Residential Aged Care Facility if they provide evidence of the COVID-19 vaccination and the date of receipt to the facility. The person must also take all reasonable steps to ensure that they receive the influenza vaccine as soon possible.
  • if you have undertaken a COVID-19 test and are awaiting the test result, unless part of routine surveillance testing and are not displaying symptoms.
    • A person arriving from a zone subject to Level 1 requirements under the Cross Border Travel direction must not enter or remain in a Residential Aged Care Facility in South Australia for a period of 14 days after their arrival in South Australia or until they return a negative COVID-19 test result.

If you cannot visit your family and friends in a residential aged care facility, it’s important to keep in touch. Make phone or video calls, send postcards, photos or artwork or film short videos to share.

More information

More details available on the Residential aged care direction.

Aged care facility visitation - COVID-19 - SA Health

Page last updated: 15 July 2021