Help with food and necessities

Covid Relief Call Centre

The COVID-19 Relief Call Centre can provide information and assistance with personal hardship support, accommodation support for people unable to achieve self-quarantining and accommodation for emergency services personnel that are required to quarantine but unable to do so at home.

The COVID-19 Relief Call Centre is available to help between 8.00 am and 8.00 pm every day.

Phone 1300 705 336 or email housingrelief@sa.gov.au

Emergency Financial Assistance Program

Department of Human Services - Emergency Financial Assistance Program is a free confidential service for people experiencing financial difficulties anywhere across the state.

Eligible clients can receive food parcels, supermarket vouchers, referral to Foodbank SA or assistance with other cost of living concerns.

If you need help, it is as simple as finding your region from this list and phoning the related number.

Affordable SA

The Affordable SA website is also a great source of information, practical tips and tools to help support your household to manage affordability issues.

Ask Izzy

Ask Izzy can help you to find the services you need, now and nearby. It is free and anonymous, and you can search over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more. Locate a relief service near you.

Financial support

Concessions

The Cost of Living Concession helps those on low or fixed incomes with their cost of living expenses, whether that be electricity, water, gas or medical bills.

You may be eligible for other concessions or payments to help you with household and other expenses. Refer to the Concessions page for a list of SA services you may be eligible for.

Government payments

The federal government’s JobKeeper payment will help keep more Australians in jobs and support businesses affected by the significant economic impact of the COVID-19. Under the JobKeeper payment, workers will receive a fortnightly payment of $1,500 (before tax) through their employer. Visit Jobkeeper payment to see if you are eligible.

You may be eligible for a Jobseeker a payment if you or your family are affected by COVID-19. To see if you are eligible and claim a payment visit the help on getting a jobseeker payment during COVID-19.

Financial support for people with a disability

You may be eligible for concessions or payments to help you with household and other expenses. Read more about Disability concessions and entitlements.

Accessing health services during COVID-19

People with a disability may have higher rates of health issues. The Department of Health has provided a list resources and support to help minimise health risks. Refer to The Department of Health’s Coronavirus (COVID-19) advice for people with disability

The Department of Health is helping vulnerable and self-isolated people to:

SA Pathology has expanded its metropolitan and regional services. Refer to Expanded Domiciliary Service for COVID-19 Testing.

Mental health support

Department of Health – Head to Health provides links to trusted Australian online and phone supports, resources and treatment options.

Open your world is a new portal for Wellbeing SA – there are great resources to help connect with others and stay active and healthy.

SA Health has established a Virtual Support Network of services based locally in South Australia. - Mental Health Support - COVID-19

If you have, or know someone who has, a mental illness such as anxiety, depression, bipolar disorder or personality disorder, SA.GOV.AU has information about Intellectual disability and mental illness.

Protecting care facility residents

The Department of Human Services is working closely with the National Disability Insurance Agency (NDIA) to ensure people with disability are prioritised in our response to COVID-19.

To protect people supported in Accommodation Services disability group homes, some visitor and activity restrictions will be in place:

  • There will be restrictions in place for visitors in group homes and Northgate Aged Care facility
  • There will be restrictions in place activities outside homes.

These physical distancing arrangements are regularly being reviewed and updated according to the advice of health authorities. For the latest information regarding restrictions, refer to Restrictions on at-risk care facility residents.

If you are a family or friend of a person in a group home, visit the Accommodation Services Families Update page for information about their response to the COVID-19 situation.

Support for people with disability during COVID-19

The Department of Social Services Disability Information Helpline provides information and referrals for people with disability who need help because of Coronavirus (COVID-19). Phone (free call): 1800 643 787.

If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.

During the COVID-19 health pandemic, Carers SA is fully committed to supporting South Australian carers. This means Carers SA is your first port of call to provide clarity and calm during this transition. Please call Carers SA on 1800 422 737.

The Growing Space provides easy to understand resources on how best to protect people with disabilities and their families during COVID-19.

Changes in disability support services due to COVID-19

Resources for families and children with disabilities

Help with shopping

NDIS participants wanting support to shop for groceries can take advantage of the priority access to home delivery services.

Information for disability service providers

Refer to the NDIS COVID-19 information and support page and advice for disability service providers regularly for the latest information on NDIS’s response to COVID-19.

The Australian Health Sector Emergency Response Plan for Novel Coronavirus (COVID-19) guides the Australian health sector response. This management and operational plan focuses on people with disability. An easy read version is also available.

For non-government service providers

Guidelines

The Department of Human Services (DHS) has developed a range of guidelines to support Non-Government Organisations (NGOs) during the pandemic, based on SA Health COVID-19 Protocols.

To access the Guidelines, visit the Department of Human Services NGO COVID-19 Support page

COVID-19 Response Team

The Department of Human Services has set up a COVID-19 Response Team to support NGOs that work with the department to deliver services to South Australians.

Contact the team via email DHSCOVIDResponse@sa.gov.au

Visit the dedicated NGO COVID-19 Support page on the DHS website for more information and support.

Page last updated: 11 June 2020